no ha llegado el paquete a la.direccion indicada arequipa peru

The pumps we received are incorrect; therefore, I request either the return of the pumps or a refund. After a series of emails in which was insisted to double-check and confirm the correct part based on the information provided, clearly , was sent the machine model, serial number, part number information, as well as photos and detailed measurements — all the complete and necessary information to avoid any doubt about the part(s)required. Despite this, we still received an incorrect part. after a significant delay in the shipment. Originally was stated that the merchandise would be shipped within 5 days after payment, but it actually took 15 days longer. Additionally, the liners were poorly positioned inside the box, causing them to become oval-shaped due to improper packing. Response times and overall service have been very disappointing. .